Hospitality & Events / Explore
Hospitality & Events / Explore
e-REAL Hospitality Suite
From brand standards to real-world performance.
01 / The Solution
Standards, procedures, and systems are documented, but staff learn them on the job, under pressure, with a guest in front of them.
The e-REAL Hospitality Suite is an integrated AI simulation environment for training, assessment, and operational support. Your staff practice complex guest conversations and execute chain procedures with precision, so brand standards, procedures, tools, and real cases become practical, measurable, scalable experiences.
Conversation Mastery is the core module. Every other module is designed on your operating models, procedures, service standards, and digital tools, so people practice the way they really have to work.
02 / The Modules
Conversation Mastery at the core. Tailored modules around it.
01
Conversation Mastery
Practice the conversations that shape the guest experience
A voice simulator with AI avatars that have personalities, reactions, and cultural backgrounds, to train empathy, complaint handling, and welcome standards. Scenarios are built directly on your reviews and real cases, in 40+ languages.
02
Process Mastery
Turn procedures into actions people can perform
A practical environment to apply chain Standard Operating Procedures and simulate the property’s management software during the workflow. It checks policies, check-in, upselling, and system entries while the guest relationship is being handled.
03
Systems Mastery
Practice the tools behind the service
Staff rehearse operational flows through simulated interfaces and scenarios built around the chain’s digital tools. Process and system are learned together, linking the guest’s situation to the actions that solve it.
04
Onboarding & Readiness
Measure performance, not course completion
Structured paths for new hires and new openings, with levels, realistic scenarios, and rising difficulty. Rubrics assess the ability to apply standards, procedures, and expected behaviors in real situations.
05
AI Coach
Every time. Everywhere.
A coach available 24/7, in several languages, to review and practice between shifts: short 10–15 minute cycles, personalized feedback, and an optional AI mentor.
06
Analytics HQ
Turn learning data into operational insight
Coverage, progress, and gaps by person, team, property, and brand, with internal benchmarks and links to operational KPIs and guest reviews. It flags critical processes, recurring weaknesses, and SOPs to revise.
07
Process Help
Guidance for unclear procedures and live operations
When a procedure is unclear, staff open a conversational guide based on the chain’s validated content. The training environment becomes operational support at the moment it is needed.
08
Smart Hiring
Hire on evidence, not only on the CV
AI screening of applications in any language, a virtual recruiter that runs the same structured interview with every candidate, and simulated guests that show how a candidate welcomes, handles a complaint, or upsells before the first shift. Comparable evidence for your managers, integrated with your HR systems.
03 / Built Around Your Real Operation
Your standards. Your cases. Your environment.
Your standards, your cases
Configured on real cases, documents, SOPs, and guest feedback of the chain.
Adaptive AI conversations
Real interaction, not predefined answers: characters with goals, attitudes, and contexts.
Short practice cycles
10–15 minute sessions that fit hotel rhythms, repeatable and progressively harder.
Structured feedback
Rubrics built on your criteria, feedback at the end of every session, optional AI mentor.
Multilingual by design
The same scenario in 40+ languages, with consistent content, criteria, and goals.
One scenario, multiple settings
From smartphone and desktop to totems, projected walls, immersive rooms, and holograms.
Online, on site, or phygital
Browser, classroom, or immersive environments, without headsets.
Scalable across properties
Start with one property or one pain point, then extend to roles, languages, and hotels.
Learning platform integration
Runs in the browser and connects to your existing LMS.
04 / How It Works
01
Start with one property
Choose a property or an operational pain point: your 10 hardest complaints, a new opening, a check-in procedure.
02
Build on your standards
We turn your SOPs, reviews, and systems into scenarios, rubrics, and simulated interfaces.
03
Measure and scale
Staff practice in short cycles, Analytics HQ shows progress and gaps, and the same logic extends to roles, languages, and hotels.