Business & Operations / Explore
Business & Operations / Explore
Conversation Mastery
Rehearse demanding conversations before they happen, including in different languages.
01 / The Solution
Conversation Mastery helps people handle their most demanding conversations through simulations with realistic avatars that can speak multiple languages. Scenarios recreate real professional situations and can be adapted to each organization’s needs and standards. After every simulation, targeted feedback helps recognize strengths, pinpoint what to improve, and put what was learned to the test right away.
More than 30 editions are already available for specific sectors and roles: hotels, airlines, banks, contact centers, hospitals, law firms, public administration, and schools.
02 / How It Works
01
Choose the conversation
Pick a real situation: the person, the stakes, and what needs to be achieved.
02
Practice with an avatar
Speak naturally with an avatar that reacts to every question, word, and tone.
03
Review the feedback and practice again
Review key moments, change the approach, and try again, in another language if needed.